The Path To Customer Service Improvement
My first entry has been somewhat rushed, due to a recent experience at my local Honda dealership. I am now forced to introduce my concepts on customer service. I have discovered a simple phrase that opens an entire world of understanding with respect to customer service. Dealing with customers and being acutely aware of how your company is perceived, is a vital part of running your business. “Points of Challenge” is the concept utilized to work miracles with a company’s customer service presentation. Everywhere a customer would interact with your business, is a point of challenge. The front door, the atmosphere, the way your employees interact, are all points of challenge and need to be seen as a critical impact on service satisfaction. So much can be done to increase your company’s customer satisfaction levels. In the days to come, I will expound upon this concept – “Points of Challenge”, and begin to reveal simple ways your company can truly excel in this arena.
Customer service is key!