Your Customer Service Framework It has been a long time since my last entry. I’m really sorry about that. My life has been a bit out of sorts since last summer. I didn’t realize how much an attempt to change things up would actually change things up. It’s hard to believe that my last entry… Continue reading Exposing The Service Mechanism
Author: Darryl Darling
Itemizing Your Points Of Challenge
The Three-Dimensional Approach The last time we were together, I ended our encounter with the concept of using your customer interaction process to itemize your company’s POCs. Now we won’t be able to go through every possible scenario, however, we can create a model that can be used for any type of business. By reviewing… Continue reading Itemizing Your Points Of Challenge
Service Improvement From The External
Never Disappoint Your Customers In my last entry, I exposed you to the idea of Points of Challenge (POC) when making reference to improving your business’ customer service. I introduced the concept of approaching the business entity as a three-dimensional object. By doing this, we can dissect the many POCs that any business may have. Customers enter into a… Continue reading Service Improvement From The External
Customer Service Is Key!
Doing Things The Right Way How many times have, we as consumers, been knocked out of our socks by the way we’ve been serviced? I don’t know about you, but I have noticed a serious decline in the number of good customer service experiences I have had – let alone great ones. I have truly been thinking… Continue reading Customer Service Is Key!
Beginning The Service Improvement Process
The Path To Customer Service Improvement My first entry has been somewhat rushed, due to a recent experience at my local Honda dealership. I am now forced to introduce my concepts on customer service. I have discovered a simple phrase that opens an entire world of understanding with respect to customer service. Dealing with customers… Continue reading Beginning The Service Improvement Process