Never Disappoint Your Customers In my last entry, I exposed you to the idea of Points of Challenge (POC) when making reference to improving your business’ customer service. I introduced the concept of approaching the business entity as a three-dimensional object. By doing this, we can dissect the many POCs that any business may have. Customers enter into a… Continue reading Service Improvement From The External
Category: Customer Interaction
Find out how interacting with your customers can open the door to more accurate customer service measurements.
Customer Service Is Key!
Doing Things The Right Way How many times have, we as consumers, been knocked out of our socks by the way we’ve been serviced? I don’t know about you, but I have noticed a serious decline in the number of good customer service experiences I have had – let alone great ones. I have truly been thinking… Continue reading Customer Service Is Key!