The Three-Dimensional Approach The last time we were together, I ended our encounter with the concept of using your customer interaction process to itemize your company’s POCs. Now we won’t be able to go through every possible scenario, however, we can create a model that can be used for any type of business. By reviewing… Continue reading Itemizing Your Points Of Challenge
Category: Points of Challenge
Recognizing how Points of Challenge can make or break your business, is the beginning to achieving your customer service goals.
Service Improvement From The External
Never Disappoint Your Customers In my last entry, I exposed you to the idea of Points of Challenge (POC) when making reference to improving your business’ customer service. I introduced the concept of approaching the business entity as a three-dimensional object. By doing this, we can dissect the many POCs that any business may have. Customers enter into a… Continue reading Service Improvement From The External
Customer Service Is Key!
Doing Things The Right Way How many times have, we as consumers, been knocked out of our socks by the way we’ve been serviced? I don’t know about you, but I have noticed a serious decline in the number of good customer service experiences I have had – let alone great ones. I have truly been thinking… Continue reading Customer Service Is Key!